Shipping Policy - jugjet

Thank you for shopping with Jugjet. This shipping policy outlines delivery terms, processing timeline and delivery information for all orders placed on https://www.jugjet.com.

1. Order Processing

Once your payment is confirmed, our team will pick, pack and prepare your goods for dispatch within 1–3 business days. Processing does not include weekends or public holidays. We reserve the right to cancel orders automatically if we detect payment anomalies, out-of-stock items or invalid shipping addresses. If an item runs out of stock after you place an order, we will contact you promptly to discuss alternatives or issue a full refund.

2. Delivery Time

Standard worldwide shipping takes 7–15 business days after dispatch. Delivery times are estimates and not guaranteed. Delays may occur due to customs inspection, local postal backlogs, remote location restrictions, unexpected weather events or carrier operational issues. We cannot be held liable for delays caused by third-party logistics providers or customs authorities.

3. Shipping Charge

We offer free standard shipping for every single qualifying item on our site. One item = free shipping. No minimum order quantity required. Additional duties, import taxes or customs fees may be charged by your local government upon arrival in your country. These charges are the responsibility of the buyer and are not included in our product price or free shipping service. Please check your local import regulations before ordering.

4. Shipment Tracking

Once your package leaves our warehouse, we will send you an email with your tracking number and tracking link. Please allow up to 48 hours for tracking information to update on the courier’s system. We recommend monitoring the tracking link regularly to stay updated on delivery status.

5. Lost or Damaged Parcels

If your tracking shows delivered but you have not received your package, please contact us within 7 calendar days of the “delivered” status. We will help you file an investigation with the logistics provider. For visibly damaged packages at delivery, take clear photos of the outer box and damaged goods before signing for the parcel and email us immediately. Claims for damaged items must be submitted within 48 hours of receiving your package.

6. Address Responsibility

Please double-check your shipping address carefully at checkout. We ship to the address you enter during checkout. If you input an incorrect or incomplete address and the package gets returned or lost, any associated reshipping fees will be borne by the buyer.