Return Policy - jugjet

We want you to love every piece of women’s apparel you order from Jugjet. If your purchase does not match your expectations, you may submit a return request following the rules laid out below. This policy applies to all orders placed at https://www.jugjet.com and is governed by the laws of the People’s Republic of China.

1. Return Time Window

Return applications must be submitted within 30 calendar days starting from the date your package is marked “delivered” by the courier. Any request sent after this cutoff will not be approved, unless required by applicable local consumer laws.

2. Return Eligibility & Item Condition

Items eligible for return must meet all these requirements:

  • Garments remain unworn, unwashed, unaltered and free from stains, scratches or self-inflicted damage.
  • Original tags, labels and attached packaging must stay intact on the product.
  • Final sale items are excluded from return or refund. We reserve the right to reject returned goods if inspection shows signs of wear or damage caused after delivery.

3. Return Destination & Shipping Cost

All returns must be shipped to our return warehouse in China. Return Warehouse Address: Room 1208, Building 2, Xingfu Industrial Park, Nanguan District, Changchun, Jilin Province, China Recipient: Changchun Shijiang Garment Co., Ltd. Contact Phone: +86 13644317892

The buyer is fully responsible for all return-related charges. This includes international courier fees, customs duties, handling fees and any extra surcharges generated during the return shipment. Estimated return shipping expense varies, determined by package weight, dimensions, origin country and courier service. Before you send back goods, we strongly recommend checking quotes from local international carriers to know the exact cost. Original outbound shipping fees when you placed the order are non-refundable.

4. Return Submission Workflow

  1. Send an email to service@jugjet.com with your order number, photos of the items and your reason for return.
  2. Wait for our team to review and approve your request. Do not send packages without prior approval.
  3. Ship the parcel using a trackable courier service. Save your tracking number and shipping receipt. We suggest buying shipping insurance for high-value items, as lost packages during return transit are the buyer’s responsibility.
  4. Share your return tracking number to our support inbox after you ship out the package.

5. Inspection & Refund Timeline

Refunds will not be processed immediately after you ship. Once our China return warehouse receives your parcel, our quality team will inspect the merchandise to confirm it meets our return criteria. After successful inspection and approval, your refund will be initiated to your original payment account within 5–10 business days. How long the funds show up in your account depends on your card issuer or payment provider, and this extra processing time is outside our control.

6. Damaged or Wrong Items

If you receive defective, damaged or incorrectly shipped goods from us, please attach clear photos and notify our support team within 48 hours after delivery. We will assess your case separately.

7. Legal Information

Company: Changchun Shijiang Garment Co., Ltd.
Unified Social Credit Code: 91220105MAK8P0WC9D
Registered Office Address: Room 1506, Building 4, Red Star Macalline Global Home Life Plaza, No.826 Yuanda Street, Erdao District, Changchun City, Jilin Province, China
Phone: +86 13644317892
Email: service@jugjet.com