Shipping Policy - jugjet

Jugjet — Delivery, Without Guesswork

JUGJET aims to make delivery expectations and shipping charges clear before you place an order. This policy explains our dispatch process, estimated delivery time, shipping-cost calculation, and order tracking.

01 — Shipping Origin

Orders are dispatched from our fulfillment arrangements associated with the following business address:

Changchun Shijiang Clothing Co., Ltd.
Room 1506, Building 4, Red Star Macalline Global Home Life Plaza, No. 826 Yuanda Street, Erdao District, Changchun City, Jilin Province, China.

The address above identifies our business and shipping origin. It is not our U.S. return warehouse. Returns must follow the instructions in our Return & Refund Policy.

02 — Delivery Time

For U.S. orders, the estimated delivery time is 7–15 days after dispatch under normal operating conditions.

The estimate refers to the period after the order has been shipped, not necessarily the period from the moment an order is placed.

Order preparation, payment verification, weekends, public holidays, customs inspection, severe weather, and carrier delays may affect the overall time between purchase and delivery.

We will provide shipping or tracking information when available. A delivery estimate is not a guaranteed delivery date.

03 — U.S. Free-Shipping Offer

Standard shipping is free for eligible U.S. orders when the merchandise subtotal reaches US$150.00 or more.

For purposes of the threshold:

The merchandise subtotal is calculated after product-level discounts and before shipping charges and applicable taxes.
Gift cards, shipping charges, taxes, and duties do not count toward the threshold.
If an order is divided into multiple parcels for fulfillment, its free-shipping eligibility is determined by the qualifying order subtotal, not by the value of each individual parcel.
Orders below the threshold are charged according to the shipping calculation described below.

The applicable shipping charge and any free-shipping discount will be shown in the checkout summary before you submit payment.

04 — How Shipping Fees Are Calculated

For U.S. orders below the free-shipping threshold, the standard shipping fee is calculated using the shipping destination, the packed order's actual weight, the parcel's dimensions where the carrier applies dimensional-weight pricing, and the available shipping service.

The calculation follows these steps:

Step 1 — Determine the shipment.
The fulfillment provider determines the number of parcels required for the order and the relevant packed weight and dimensions.

Step 2 — Apply the carrier's applicable rate.
The shipping charge is based on the applicable carrier or fulfillment-service rate for the destination, shipment weight or dimensional weight, and service level.

Step 3 — Apply the free-shipping threshold.
If the order meets the U.S. merchandise-subtotal threshold of US$150.00, the standard shipping charge is waived. Otherwise, the applicable shipping fee is payable.

Step 4 — Show the final amount.
The resulting shipping charge is displayed at checkout before payment. The checkout amount is the amount you should use to verify your shipping cost.

Shipping charges are not intended to be arbitrary amounts added after an order has been placed. If the checkout cannot calculate a delivery charge for your address, please contact support@jugjet.com before completing your purchase.

The actual rate depends on the shipment and destination. We do not publish a universal fixed shipping price because carrier rates can differ by parcel weight, dimensions, destination, and service availability.

05 — Order Processing and Dispatch

Orders are subject to payment verification and fulfillment availability before dispatch.

Please provide a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If you discover an address error, contact support@jugjet.com immediately and include your order number. We will try to assist, but we cannot guarantee an address change once the order has been processed or handed to the carrier.

06 — Tracking and Delivery Updates

When tracking information is available, it will be provided through the applicable order or shipping notification.

Tracking events may take time to appear after a parcel is first registered with a carrier. Delivery dates shown by a carrier may change during transit.

If tracking has not updated for an extended period or a parcel appears delayed, contact support@jugjet.com with your order number so we can review the available shipping information.

07 — Customs, Duties, and Taxes

International shipments may be subject to customs inspection, import duties, taxes, or other government-imposed charges.

Any such charges collected at checkout will be included in the displayed order total. If charges are assessed separately by customs authorities or the delivery carrier, the recipient may be responsible for them where permitted by applicable law.

Customs clearance may also affect delivery timing.

08 — Delivery Problems

If your parcel arrives damaged, appears to have been delivered to the wrong address, or is marked delivered but cannot be located, contact support@jugjet.com promptly.

Please include your order number and a description of the problem. Photographs of visible parcel or product damage may help us assess the issue.

We will review the available records and work with the relevant fulfillment or delivery provider where appropriate.

09 — Contact

JUGJET Customer Service
Email: support@jugjet.com
Phone: +86 136 4431 7892
Website: https://www.jugjet.com/

For shipping inquiries, please include your order number so we can identify the relevant shipment.