Return Policy - jugjet

JUGJET — Thoughtful Service, Clear Solutions

We want you to feel confident when shopping with JUGJET. If an item does not work out or arrives with a problem, this policy explains when a return may be requested, where an approved return must be sent, who pays the shipping cost, and how refunds are processed.

01 — Return Eligibility and Time Limit

You may request a return within 30 calendar days after delivery.

To qualify for a standard return, the item must:

  • Be unworn, unused, unwashed, and undamaged.

  • Have its original tags and applicable packaging where reasonably available.

  • Not show signs of wear, alteration, washing, or damage caused after delivery.

  • Be accompanied by the relevant order number or proof of purchase.

Items that do not meet these conditions may be ineligible for a change-of-mind return, subject to your rights under applicable law.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us even if you are unsure whether the standard return conditions apply. We will review the issue separately.

Nothing in this policy limits any non-waivable consumer rights that apply to your purchase.

02 — Returns for Non-Quality Reasons

A non-quality return includes a change of mind, ordering an unsuitable size, or deciding that an item is not right for you, provided the item is otherwise eligible for return.

For these returns:

  • The customer is responsible for the return shipping cost from the customer's location to our designated U.S. return warehouse.

  • The customer must obtain return authorization and the correct return instructions before shipping.

  • The customer is responsible for choosing a trackable service and keeping the shipping receipt.

  • Original shipping charges, if any, are not refundable for a change-of-mind return, except where required by applicable law.

  • Any original free-shipping offer does not create a right to reimbursement of the customer's return shipping cost.

How much will return shipping cost?

There is no single fixed rate because the charge depends on the parcel's packed weight, dimensions, shipping origin ZIP code, destination ZIP code, and selected carrier service.

Before sending the parcel, obtain a quote from USPS, UPS, or another carrier serving your address. The carrier's quoted price for the actual parcel is the estimated return shipping cost. The customer pays that charge directly to the carrier unless JUGJET expressly agrees otherwise in writing.

JUGJET does not deduct an invented or undisclosed return-shipping fee from the refund.

03 — Returns for Quality Issues or Fulfillment Errors

If an item arrives defective, damaged, incorrect, or materially inconsistent with its product description, contact us with:

  • Your order number.

  • A short description of the issue.

  • Clear photographs showing the item and the problem, where applicable.

We will review the information and may request additional details if necessary.

If the issue is verified and a return is required, JUGJET will cover the reasonable return shipping cost through a return label, prepaid arrangement, or another method agreed with you before shipment.

Please do not pay for an expensive return service without our approval. If you have already incurred reasonable return shipping costs with our prior agreement, contact us with the receipt so we can review reimbursement.

Depending on the circumstances and applicable law, we may offer a replacement, an appropriate refund, or another suitable resolution.

04 — Return Authorization and U.S. Return Address

All returns must be approved before shipment.

To request authorization, email support@jugjet.com with the subject line “Return Request — Order [Your Order Number].”

Our designated U.S. return warehouse is:

c/o AMZ Logistics LA
922 N Cataract Ave
San Dimas, CA 91773
United States

Do not send a return to the shipping-origin or business address in China unless we expressly provide different written instructions for your specific case.

The warehouse address is a return destination, not a customer service office. Obtain authorization and any required return reference before sending a parcel.

Returns sent without authorization may take longer to identify and process.

05 — How to Complete a Return

Step 1 — Contact us.
Send your order number, the item you wish to return, and the reason for the request.

Step 2 — Receive instructions.
We will review your request and provide the applicable return instructions and destination confirmation.

Step 3 — Prepare the parcel.
Pack the item securely to prevent damage during transit. Include the return reference or other information requested in our instructions.

Step 4 — Ship the return.
For non-quality returns, pay the carrier directly. For verified quality issues, follow the approved prepaid or reimbursed shipping arrangement.

Step 5 — Keep your tracking receipt.
Retain the tracking number until your return and refund have been resolved.

06 — Refund Inspection and Timing

After the return arrives, we will inspect the item to confirm its condition and eligibility.

For eligible returns, we generally process the refund within 5–10 business days after receipt and inspection.

Approved refunds are normally issued to the original payment method. Your bank, card issuer, or payment service provider may require additional time to post the funds to your account.

If a refund has not appeared after the applicable processing period, contact support@jugjet.com with your order number.

For an approved quality-related refund, the refund will not be reduced by an unapproved return-shipping charge.

07 — Refund Amount and Original Shipping Charges

For an approved return, the refund covers the amount paid for the eligible returned item, subject to any applicable discounts and the terms of the order.

For non-quality returns, original shipping charges, if paid, are generally non-refundable unless applicable law requires otherwise.

For verified defective, damaged, incorrect, or materially misdescribed goods, we will assess the appropriate refund and any associated shipping reimbursement in accordance with this policy and applicable law.

Where a partial return affects a promotional offer or free-shipping threshold, any adjustment will be explained and handled in accordance with the offer terms and applicable law. We will not impose an undisclosed fee.

08 — Exchanges

If you would like a different size or another item, contact customer service before returning your purchase.

An exchange is subject to stock availability and confirmation by our team. If an exchange cannot be arranged, we will explain the available return and refund options.

09 — Items That Cannot Be Accepted for a Standard Return

A standard change-of-mind return may be declined if an item has been worn, washed, altered, damaged after delivery, or otherwise fails the eligibility conditions above.

Any exclusion required or prohibited by applicable consumer law will be handled in accordance with that law. Defective or incorrectly supplied goods will not be treated as ordinary change-of-mind returns merely because they fail standard return conditions.

10 — Contact Us About a Return

JUGJET Customer Service
Email: support@jugjet.com
Phone: +86 136 4431 7892
Website: https://www.jugjet.com/

Please include your order number and wait for return authorization before sending any item.