Payment Policy

JUGJET — A Clearer Way to Checkout

Effective Date: October 29, 2026

At JUGJET, payment information should be straightforward from the moment you select an item to the moment your order is confirmed. This policy explains our accepted payment methods, transaction processing, pricing, and refunds.

01 — Accepted Payment Methods

JUGJET accepts the following payment methods when they are displayed as available at checkout:

• Google Pay

• Mastercard

• Visa

• Apple Pay

The availability of a payment method may depend on your country or region, device, browser, card issuer, and the payment services enabled for your transaction.

Please select one of the payment options actually presented on the checkout page. We do not promise that every method will be available for every order.

02 — Currency and Order Total

Unless the checkout page expressly states otherwise, product prices and order totals are displayed in United States dollars (USD).

Before submitting payment, review the checkout summary, including:

• Product prices and quantities.

• Applicable discounts.

• Shipping charges or free-shipping eligibility.

• Taxes, duties, or other charges shown at checkout, where applicable.

• The final amount payable.

The final checkout total is the amount presented for your approval before you place your order. Import duties, customs charges, or other government-imposed fees not collected at checkout may remain payable by the recipient where applicable law requires.

03 — When Payment Is Processed

When you submit an order, your payment may be authorized and processed through the selected payment provider.

A payment authorization, a pending transaction, and a completed charge are not necessarily the same thing. Your bank or payment provider may display a pending authorization before the transaction is finalized.

An order is not considered confirmed solely because you see a pending payment entry. Order confirmation is subject to successful payment processing and acceptance of the order by JUGJET.

If payment fails or authorization is declined, please check your payment details or contact your payment provider before trying again.

04 — Payment Security

Payment transactions are handled through the applicable payment service provider. The security and authentication procedures used may vary by provider and payment method.

Please do not send full card numbers, card security codes, passwords, or payment authentication codes to our customer service email.

05 — Pricing and Promotions

Product prices, discounts, and promotional terms will be presented on the relevant product page or checkout page.

A promotional offer applies only during its stated validity period and subject to its stated conditions. Where a promotion has a minimum spend, eligible-product requirement, or other restriction, that condition must be satisfied for the offer to apply.

If an apparent pricing error occurs, we will review the order and communicate with you before taking any action that requires your consent or is otherwise required by law.

06 — Cancellations, Returns, and Refunds

Order cancellation requests should be sent to support@jugjet.com as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or been dispatched.

Eligible returns and refunds are handled under our Return & Refund Policy.

Once an approved refund has been processed, the funds are generally returned to the original payment method. Our processing time is usually 5–10 business days after the returned item has been received and inspected, although the time needed for funds to appear in your account depends on your bank or payment provider.

07 — Duplicate or Unrecognized Charges

If you notice a duplicate, unexpected, or unrecognized transaction associated with an order, please contact support@jugjet.com with your order number and a description of the issue.

For security, do not include complete payment-card details in your message. You may also contact your bank or payment provider to review the transaction.

08 — Contact

JUGJET Customer Service
Email: support@jugjet.com
Phone: +86 136 4431 7892
Website: https://www.jugjet.com/

We will review payment inquiries against the available order and transaction records.